Ingrained Culture Returns Policy

Ingrained Culture Refund Policy

Thank you for shopping at Ingrained Culture, please notify us immediately of any issues arising form your purchase by email: robert@ingrainedculture.co.uk

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at robert@ingrainedculture.co.uk and send your item to:

Ingrained Culture, Hazelbank Cottage, Girvan. South Ayrshire, KA26 0TX

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your Bank Account using BACS, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at robert@ingrainedculture.co.uk
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Shipping

• It must be sent to the following Address

Ingrained Culture, Hazelbank Cottage, Girvan. South Ayrshire, KA26 0TX

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.

Shipping Policy

We ship handmade signs around the UK and always endeavour to get your products to you as quickly and as cost-effectively as possible. We will dispatch your order as soon as possible, but as every item is made to order and it is handmade, there is necessarily a delay. The wait time varies depending on the item you order, if it is a house number plate or plaque this can be only a few days or if it is a life size human sculpture it will take a number of months. When you place the order I shall give you an estimate of the time between order and delivery and you shall be regularly updated with progress during the making of your sign or sculpture.

FREE Standard UK Mainland Shipping 1 -2 Working Days - Orders weighing 2kg or under - (Excluding Weekends & Bank Holidays)

Standard UK Mainland 1 - 2 Working Days on orders weighing 3 kg to 8kg (Excluding Weekends & Bank Holidays) -£12.00 to £35.00 depending on packaging required you will be quoted individually

Standard UK Mainland 1 - 2 Working Days on orders weighing 8 kg to 18kg (Excluding Weekends & Bank Holidays) -£40.00 to £64.00 depending on packaging required you will be quoted individually

Standard UK Mainland 1 - 2 Working Days on orders weighing 18 kg to 28kg (Excluding Weekends & Bank Holidays) -£65.00 to £85.00 depending on packaging required you will be quoted individually

All items weighing over 30kg or larger than 3m will be quoted individually.

Scottish Highlands & Islands, Isle of Wight and Northern Ireland may occasionally attract a surcharge but usually they they just take an additional 2 days to arrive.

If you have any quiries regarding delivery, please email Robert:

robert@ingrainedculture.co.uk



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