Welcome! I'm Robert.
Ingrained Culture Woodcarver & Artificer
Privacy Notice and GDPR. Returns and Shipping Policies.
Privacy Notice and GDPR.
Firstly, Ingrained Culture consists of me Robert Lawrence and my wife Charlotte. We do not operate any kind of marketing database beyond my own human memory. Any issue regarding GDPR should be directed to Robert Lawrence.
Should you enquire about Robert's work or respond to an approach from Robert, we will retain your contact details typically an email address. Occasionally, we may then email you with details of Robert's work that he thinks may be of interest to you. Only Robert or Charlotte has access to your email address. Your email address will never be shared with any third party.
The only personal data we record is when a client or potential client requests a quotation or confirms an order. This personal data will be supplied to us by the Client and consist of name, address, telephone number and email address. This information is stored securely on our PC and used for the quotation, correspondence regarding the order, invoice and delivery process. We retain this information to fore-fill our obligations to HMRC. We do not share any client information with any other company or organisation with the exception of the delivery firm we use for the client's order, for whom this information is essential for the delivery only.
If a client or potential client wishes to receive confirmation of the extent of information we hold on them, Robert will supply same promptly.
OPT-OUT We do not send marketing or newsletters but if in doubt and you wish to Opt-Out, you can email Robert who will do so promptly. If a potential client (who decides not to place an order) requests their personal contact information be deleted, contact us by email and Robert will do so promptly.
robert@ingrainedculture.co.uk
We do not operate any software or database that would entail a computer's automated decisions or profiling on any Client or potential client. We do not use cookies on our website. We do use Google Analytics and we believe they use cookies to compile reports on the efficiency and use of the website ingrainedculture.co.uk.
Robert may ask a client if he can publish a photograph (on the Ingrained Culture website,) of the sculpture, sign or memorial he has made for you, but will not do so without your explicit consent to do so.
For any further information or complaint contact:
Robert Lawrence
Ingrained Culture,
Hazelbank Cottage
Girvan
Ayrshire
KA26 0TX
01465 718482
Ingrained Culture Returns Policy
Ingrained Culture Refund Policy
Thank you for shopping at Ingrained Culture, please notify us immediately of any issues arising form your purchase by email: robert@ingrainedculture.co.uk
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at robert@ingrainedculture.co.uk and send your item to:
Ingrained Culture, Hazelbank Cottage, Girvan. South Ayrshire, KA26 0TX
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your Bank Account using BACS, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at robert@ingrainedculture.co.uk
Shipping
- It must be sent to the following Address
Ingrained Culture, Hazelbank Cottage, Girvan. South Ayrshire, KA26 0TX
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
Shipping Policy
We ship handmade signs around the UK and always endeavour to get your products to you as quickly and as cost-effectively as possible. We will dispatch your order as soon as possible, but as every item is made to order and it is handmade, there is necessarily a delay. The wait time varies depending on the item you order, if it is a house number plate or plaque this can be only a few days or if it is a life size human sculpture it will take a number of months. When you place the order I shall give you an estimate of the time between order and delivery and you shall be regularly updated with progress during the making of your sign or sculpture.
FREE Standard UK Mainland Shipping 1 -2 Working Days - Orders weighing 2kg or under - (Excluding Weekends & Bank Holidays)
Standard UK Mainland 1 - 2 Working Days on orders weighing 3 kg to 8kg (Excluding Weekends & Bank Holidays) -£12.00 to £35.00 depending on packaging required you will be quoted individually
Standard UK Mainland 1 - 2 Working Days on orders weighing 8 kg to 18kg (Excluding Weekends & Bank Holidays) -£40.00 to £64.00 depending on packaging required you will be quoted individually
Standard UK Mainland 1 - 2 Working Days on orders weighing 18 kg to 28kg (Excluding Weekends & Bank Holidays) -£65.00 to £85.00 depending on packaging required you will be quoted individually
All items weighing over 30kg or larger than 3m will be quoted individually.
Scottish Highlands & Islands, Isle of Wight and Northern Ireland may occasionally attract a surcharge but usually they they just take an additional 2 days to arrive.
If you have any quiries regarding delivery, please email Robert:
Cookies Policy
What are cookies?
Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.
What types of cookies do we use?
Analytical cookies These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.
How to delete cookies?
If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device. Contacting us If you have any questions about this policy or our use of cookies, please contact us